📚 Case Study: Kyros Digital Saves Client $10k/Month with AI Automation

Nathan Jean
Sep 26, 2024
4 min read

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📚 Case Study: How Kyros Digital Saved A Survey Call Center $10k/Month With A Clever AI Automation.

Note: Due to confidentiality, The AI Byte has been asked to not reveal client specific details. The case study presented here was submitted by one of our preferred partners, and validated for accuracy and factual claims. This case study is only intended to show our audience what is possible, and potential use cases and outcomes that could be applied to your business.

Executive Summary 👔

Kyros Digital's Client was struggling to analyze a large volume of call recordings each day, leading to bottlenecks and inaccurate performance reporting on the call representatives and agents. Kyros Digital implemented a series of AI enabled Automations, which resulted in a whopping monthly savings of $10,000 per month!

About The Client 🥸

The Client is a Call Center Survey Company. They make a large volume of calls each day on behalf of their clients, providing surveys, campaigns, and quality assurance calls. The typical volume of calls per day ranged between 500 to 1000 over a 1 month period, with an average call length of 45 seconds.

The Challenge 😤

Based on the volume of calls delivered each day, It is near impossible to review all the recordings and transcripts for performance, accuracy, tonality, and success rate for delivering surveys. With an average of 750 calls made per day, and and average length of call recording length of 45 seconds, the total amount of data to analyze comes out to a whopping 562 minutes of audio to review. That is over 9 hours of audio to listen to DAILY.

The client was unable to handle that volume with the current amount of manpower, and what is worst, is they realized an inability to scale operations, due to the limitation of having a manual human review process on every call.

Additionally, the amount of insights and data they could extract from the current process, left them with blind spots, and unable to measure KPI's such as tonality, sentiment, and accuracy of following call scripts.

The Solution 💡

Kyros implemented a series of clever AI Automations built on the renowned Make.com low code automation platform.

The process is simple in approach, the solution is comprised of the following AI Automations:

Automate the fetching of daily call recordings from an SFTP Server, uploading them to Assembly.ai servers, so the audio can be transcribed and data can be extracted. Create a record in Airtable.com to track a new audio file to be processed.
On an interval of ever 10 minutes, grab new file records from Airtable, and start the transcription process with Assembly AI. Once the transcription process is completed, store the transcript, and additional data such as sentiment back into Airtable.
Once a record is updated and flagged as transcribed, the final AI enabled Automation leverages Claude to analyze the transcripts and data, to generate a score for that call.

The client was delivered a series of customizable Airtable interfaces and dashboards to view the data on demand, and presented in a way that is easy to consume and comprehend.

Results 📊

The AI Automations and overall system led to a 100% reduction in manual effort to review the call recordings for the day leading to a savings of around $10k per month in human bandwidth and cost.

Key Result Highlights:

Entire process of reviewing and grading call recordings is now 100% scalable
Average monthly savings of $10k with the new process vs. cost of traditional process
Access to new data such as sentiment, previously wasn't possible
Accuracy in call scoring, based on data not opinion
Creates a happier, satisfied end client, as they get automated reporting on calls delivered, quality, and tonality scoring.

Client Feedback

Kyros's Call Survey Client remains happy, and continues to use the solution over the last 6 months since it was delivered.

"We are extremely happy with the outcome. It has enabled us to do more for our end client."

"It's impressive how fast you were able to deliver this"

"Working with your team at Kyros Digital has been a great experience"

~ Jerry, Owner

Conclusion

This case study highlights the transformative power of AI-driven automation in addressing the challenges faced by Kyros Digital’s client, an energy service survey company.

By implementing a series of AI automations, Kyros enabled the client to eliminate manual review processes, making the entire call evaluation system 100% scalable.

The solution not only saved the client $10,000 per month in operational costs but also unlocked valuable insights such as sentiment analysis and call accuracy.

As a result, the client now enjoys more efficient operations, better reporting, and enhanced customer satisfaction, positioning them for continued success.

🛠 Tooling and Platforms

Here are the tools Kyros Digital used to create the AI Automation solution for their client.

📸 Supporting Images

Here are some screenshots Kyros Digital has graciously provided, showcasing how they assembled the solution.

Click below to get started on your AI automation journey today!

Ready to revolutionize your operations like the client in this case study? If you're looking to scale your business, reduce costs, and unlock the power of AI automation, you're just one step away. Fill out the form, and one of our preferred AI Automation partners will reach out to discuss how we can tailor a solution for you.

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